We are here to assist you. ONIX Pickleball is committed to producing the highest quality pickleball products to meet and exceed the expectations of our customers. We promise to deliver courteous and professional service and provide 100% customer satisfaction. We are actively monitoring our email inquiries and will respond as soon as possible. If you have a question about your product, would like to order a new part, or need any other assistance, please call 1-866-467-8973 and we will be happy to help you as soon as possible.